Team Leader — Growth, Service & Quality Coach

Express Wash Concepts; Toledo (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401k match

Unlimited Wash Club

Paid vacation

Educational reimbursement

Continuous training

Uniforms provided

Job summary

Express Wash Concepts in Toledo is seeking a Team Leader to guide site operations, deliver outstanding customer service, and drive sales growth while upholding stringent quality standards.

Your leadership will empower team members, greet customers, promote the Unlimited Wash Club, and ensure satisfaction before and after each wash. Join a fast-growing company that values growth, training, and community impact.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.

Responsibilities

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Team leadership

Customer service

Sales

Flexible hours

Education

High school diploma or equivalent

Tools

POS system

Job description

Express Wash Concepts in Toledo is seeking a Team Leader to guide site operations, deliver outstanding customer service, and drive sales growth while upholding stringent quality standards.

Your leadership will empower team members, greet customers, promote the Unlimited Wash Club, and ensure satisfaction before and after each wash. Join a fast-growing company that values growth, training, and community impact.