Team Leader, ERM Customer Success Americas

Check Point Software Technologies; Texas; On-site; USD 120,000 - 180,000; Full time

Job summary

Cyberint, recently acquired by Check Point, is seeking a Customer Success Team Leader to oversee a team of CSMs across the Americas and manage the full customer lifecycle, from onboarding to renewals. You will act as the primary liaison to customers, champion their interests, and drive product enhancements based on feedback.

The role requires deep cybersecurity knowledge, leadership experience, and a bilingual Spanish advantage.

Qualifications

• Minimum of 6 years in a customer-centric role within B2B sectors.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
• 3-4 years of team leadership experience.
• Prior experience in account management and/or commercial roles.
• Bi-lingual in Spanish is considered an advantage.
• Bachelor's degree in Engineering or a relevant discipline.

Responsibilities

• Manage a team of CSMs across the Americas.
• Oversee onboarding, education, product adoption, expansion, and renewals.
• Serve as primary liaison for clientele across the Americas.
• Champion customers' interests and influence product direction.
• Lead customer engagement initiatives highlighting the value proposition.

Skills

Customer success leadership

B2B customer success

Cybersecurity knowledge

Team leadership

Bi-lingual Spanish

Education

Bachelor's degree in Engineering

Job description

Company Description

Cyberint , a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Customer Success Team Leader to bolster our Customer Success team.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies.

Job Description

• Manage a team of CSM's across the Americas
• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
• Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization
• Champion customers' interests, influencing product direction and enhancements
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
• Spearhead internal process enhancements tailored to customer requirements
• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework

Qualifications

• Minimum of 6 years in a customer-centric role within B2B sectors
• Comprehensive understanding of the cybersecurity landscape
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
• 3-4 years of Team Leadership experience
• Bachelor's degree in Engineering or a relevant discipline
• Prior experience in account management and/or commercial roles
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)
• Bi-lingual w/Spanish is considered a distinct advantage

Must be eligible to work in the United States without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

Additional Information

All your information will be kept confidential according to EEO guidelines.