Customer Success Team Lead, Americas (Cybersecurity)

Check Point Software Technologies; Texas; On-site; USD 120,000 - 180,000; Full time

Job summary

Cyberint, recently acquired by Check Point, is seeking a Customer Success Team Leader to oversee a team of CSMs across the Americas and manage the full customer lifecycle, from onboarding to renewals. You will act as the primary liaison to customers, champion their interests, and drive product enhancements based on feedback.

The role requires deep cybersecurity knowledge, leadership experience, and a bilingual Spanish advantage.

Qualifications

• Minimum of 6 years in a customer-centric role within B2B sectors.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
• 3-4 years of team leadership experience.
• Prior experience in account management and/or commercial roles.
• Bi-lingual in Spanish is considered an advantage.
• Bachelor's degree in Engineering or a relevant discipline.

Responsibilities

• Manage a team of CSMs across the Americas.
• Oversee onboarding, education, product adoption, expansion, and renewals.
• Serve as primary liaison for clientele across the Americas.
• Champion customers' interests and influence product direction.
• Lead customer engagement initiatives highlighting the value proposition.

Skills

Customer success leadership

B2B customer success

Cybersecurity knowledge

Team leadership

Bi-lingual Spanish

Education

Bachelor's degree in Engineering

Job description

Cyberint, recently acquired by Check Point, is seeking a Customer Success Team Leader to oversee a team of CSMs across the Americas and manage the full customer lifecycle, from onboarding to renewals. You will act as the primary liaison to customers, champion their interests, and drive product enhancements based on feedback.

The role requires deep cybersecurity knowledge, leadership experience, and a bilingual Spanish advantage.