Customer Success Manager: Bilingual

Cyderes; Orlando (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid Work Model - 2–3 days in office

Medical Insurance - Employee + depend…

Life Insurance

Retirement Match Program

Paid Time Off

Professional Development

LinkedIn Learning Platform

Mobile Phone Reimbursement

Job summary

Cyderes is seeking a dedicated Customer Success Manager (CSM) to join our team. You will guide customers through their journey, ensuring retention, expansion, and maximum value from our security services. You will work with client security teams and executives to advocate for the customer voice within Cyderes.

The role requires solving cyber security problems with interesting technologies, reporting to Senior Customer leadership, and thriving in a dynamic, growth-oriented environment.

Qualifications

• Must be bilingual Spanish/English.
• Minimum 2 years of experience in prior Customer Success role.
• Minimum 3 years cyber security experience; knowledge of EDR, SIEM, MITRE, NIST, SOC/IR.
• Experience with MSSP Security Operations, Security Service Delivery, and/or Security Consulting.
• Project management experience; creating, owning, and documenting artifacts and completion certificates.
• Experience presenting to and aligning with C-Suite and client executives.

Responsibilities

• Manage assigned book of business and drive retention, growth, and expansion with clients.
• Establish a trusted security advisor relationship, become an advocate, and partner with clients.
• Schedule and host client meetings and operational reviews.
• Drive and own the customer journey, delivering client service elements and value.
• Monitor client health, drive engagement, and ensure prompt companywide responses.
• Create and deliver quarterly and strategic executive business reviews.
• Create, manage, and nurture strategic relationships with partners and executives.
• Primary point of contact for client and client contacts, your team, and team members.

Skills

Bilingual Spanish/English

Customer success

Cyber security knowledge

Project management

Executive communication

Job description

We Help the World Be Everyday Ready™

Today's threatscape is relentless. So are we. At Cyderes, we build practicalIdentity & Access Management (IAM),Exposure Management, and risk programs, helping organizations stop active threats fast withManaged Detection & Response (MDR)that integrates with existing tools. Powering it all isMeridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by experienced operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.

Great Place to Work® Certified™

About the Role:

The Customer Success team at Cyderes is everyday ready and has the responsibility to ensure our customers achieve their desired outcomes. We are helping our customers stop threats and ensuring our clients receive maximum value from our services and security solutions. The Customer Success team partners closely with our clients and their security teams to guide their customer journey, to advance their security posture, and operate as the voice of the customer within Cyderes. We are responsible for customer health, retention, and strategic agreement that enables expansion and growth. Customer Success Managers act as catalyst of collaboration within Cyderes to ensure our clients' voice is at the center of everything we do.

We are looking for a dedicated, creative, and experienced Customer Success Manager (CSM) to join our Customer Success team. This opportunity excites someone who thrives on solving customers' cyber security problems, energizes them with interesting technologies, and presents a environment with new challenges and opportunities every day.

Will report into Senior Customer leadership

Responsibilities

• MUST be Bilingual Spanish/English
• Manage assigned book of business and drive retention, growth, and expansion with your clients
• Establish a trusted security advisor relationship, become an advocate, and partner with your clients.
• Responsible for scheduling and hosting client meetings and operational reviews.
• Drive and own the customer journey, ensuring you deliver client service elements appropriately and drive outcomes and value for your clients.
• Monitor client health, drive client engagement, and ensure prompt companywide response to client requests and planning objectives.
• Create and deliver quarterly and strategic executive business reviews.
• Create, manage, and nurture a strategic relationship with partners including Directors, Executives, line of business leaders, and security professionals.
• Primary point of contact for client and client contacts, your team, and team members

Requirements

• Must be Bilingual Spanish/English
• Minimum 2 years of experience in prior Customer Success role
• Minimum 3 years cyber security experience; Experience of cyber security controls (EDR, SIEM), frameworks (MITRE, NIST, etc.), and/or security operations (SOC, IR, Engineering).
• Experience with MSSP Security Operations, Security Service Delivery, and/or Security Consulting
• Project management experience; Experience creating, owning, and documenting artifacts and completion certificates.
• Experience establishing communication and engagement with prospects, presentation, organization, and administrative skillsets required
• Strategic account planning and relationship management skill sets; Experience with presenting to and gaining alignment with C-Suite and client executives.

WHY CYDERES?

Benefits that go beyond the basics, we support our people so they can do their best work.

Medical Insurance - Employee + dependents covered

Life Insurance -Protection for what matters most

Retirement Match Program - We invest in your future

Hybrid Work Model -2–3 days in office

Maternity & Paternity Leave-Time for the moments that matter

Paid Time Off -PTO+ sick & casual leave

Bereavement & Volunteer Time - Giveback to your community

Professional Development -Reimbursement program

LinkedIn L&D Platform -Thousands of coursesat your fingertips

Mobile Phone Reimbursement -Stay connected, on us

Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.