Team Leader: Drive Sales, Service & Team Excellence

Family Farm and Home; Streetsboro (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Family Farm and Home is seeking a Team Leader to learn and live the company culture while leading a team to drive sales and profits through effective merchandising, inventory management and cost controls. The role requires strong leadership, problem-solving, and customer-service focus, with the ability to manage time and guide associates toward budgeted goals.

The successful candidate will support the store manager in executing all store responsibilities, maintaining morale, and ensuring a safe,

Qualifications

• Excellent leadership and problem solving skills.
• Strong oral and written communication abilities.
• Team-oriented with customer service focus.
• Understanding of aggressive customer service and sales culture.
• Good management and organizational skills.
• Detail oriented with ability to multitask in a fast-paced environment.
• Ability to stand for extended periods and lift up to 50 lbs.
• Flexible schedule including weekends, evenings and holidays.

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Assist store manager in promoting an aggressive sales culture with superior customer service.
• Maintain professionalism and positive store morale.
• Assist store manager in executing and performing store responsibilities through associates or own actions.
• Complete store operational requirements by scheduling and assigning employees; follow-up on results.
• Identify customer needs by engaging with actual and potential customers.
• Support community groups consistent with company values.
• Solicit customers to sign up for FFH programs (loyalty, warranties, financing, item of the month).
• Manage and protect inventory and assets per policy; deter theft and damage.
• Ensure merchandise is received, stored and merchandised according to procedures.
• Maintain a safe and clean store environment by complying with legal requirements.
• Support marketing strategy changes by reviewing financial statements and sales records.
• Assist in maintaining consistent operations by enforcing policies and procedures.

Skills

Leadership

Problem solving

Communication

Team-oriented

Management

Organizational skills

Detail oriented

Multitasking

Physical stamina

Flexible schedule

Job description

Family Farm and Home is seeking a Team Leader to learn and live the company culture while leading a team to drive sales and profits through effective merchandising, inventory management and cost controls. The role requires strong leadership, problem-solving, and customer-service focus, with the ability to manage time and guide associates toward budgeted goals.

The successful candidate will support the store manager in executing all store responsibilities, maintaining morale, and ensuring a safe,