Team Leader, Configuration Delivery Claims Ops

Ladders; United States; Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Annual incentive bonus

401(k) with employer match

PTO

Competitive health benefits

Job summary

Ladders is seeking a Team Leader, Configuration Delivery Claims Ops in a remote US-based role. You will oversee a staff delivering configuration solutions, guide process improvements, and ensure disciplined change control across projects and operations.

You will partner with project teams and stakeholders to support testing and smooth handoffs in a complex insurance environment. Excellent leadership is essential.

Qualifications

• Bachelor’s degree or advanced degree required.
• 5+ years of related experience.
• 7+ years of related experience in lieu of a degree.
• Strong background in system configuration and process improvement.

Responsibilities

• Oversee staff delivering configuration solutions aligned with business needs.
• Lead analysis and implementation of process modifications to enhance system performance.
• Manage team performance, mentoring, and conflict resolution.
• Review and approve test plans to ensure coverage.
• Coordinate configuration accuracy and change-control processes.
• Act as configuration delivery lead on complex projects.
• Facilitate project intake and smooth transitions between projects and operations.

Skills

System configuration

Process improvement

Leadership

Change control

Education

Bachelor's degree

Advanced degree

7+ years experience in lieu of degree

Job description

For our client, we are seeking a Team Leader, Configuration Delivery Claims Ops to join the team of a leader in the Finance & Insurance space.

In this remote leadership role, you will oversee a team responsible for delivering system configuration solutions that support operational needs and business priorities. You will guide process enhancements, maintain configuration accuracy, and ensure disciplined change control across projects and operations. This position also partners closely with project teams and stakeholders to support smooth handoffs, strong testing practices, and effective execution in a complex insurance environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $107,901 – $172,642 annually

Responsibilities

• Oversee staff delivering system configuration solutions aligned with business needs
• Lead analysis and implementation of process modifications to enhance system performance
• Manage team performance, mentoring, and conflict resolution
• Review and approve test plans to ensure comprehensive test coverage
• Coordinate configuration accuracy and compliance with change control processes
• Act as configuration delivery lead on complex corporate projects
• Facilitate project intake and ensure smooth transitions between projects and operations

Qualifications

• Bachelor's degree or advanced degree, where required
• 5+ years of experience in a related field
• 7+ years of experience in a related field in lieu of a degree
• Strong background in system configuration and process improvement
• Proven leadership skills in managing teams and projects

Benefits

• Annual incentive bonus based on performance
• 401(k) with employer match
• Paid Time Off (PTO)
• Competitive health benefits and wellness programs

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.