Remote Configuration Delivery Lead – Claims Ops

Ladders; United States; Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Annual incentive bonus

401(k) with employer match

PTO

Competitive health benefits

Job summary

Ladders is seeking a Team Leader, Configuration Delivery Claims Ops in a remote US-based role. You will oversee a staff delivering configuration solutions, guide process improvements, and ensure disciplined change control across projects and operations.

You will partner with project teams and stakeholders to support testing and smooth handoffs in a complex insurance environment. Excellent leadership is essential.

Qualifications

• Bachelor’s degree or advanced degree required.
• 5+ years of related experience.
• 7+ years of related experience in lieu of a degree.
• Strong background in system configuration and process improvement.

Responsibilities

• Oversee staff delivering configuration solutions aligned with business needs.
• Lead analysis and implementation of process modifications to enhance system performance.
• Manage team performance, mentoring, and conflict resolution.
• Review and approve test plans to ensure coverage.
• Coordinate configuration accuracy and change-control processes.
• Act as configuration delivery lead on complex projects.
• Facilitate project intake and smooth transitions between projects and operations.

Skills

System configuration

Process improvement

Leadership

Change control

Education

Bachelor's degree

Advanced degree

7+ years experience in lieu of degree

Job description

Ladders is seeking a Team Leader, Configuration Delivery Claims Ops in a remote US-based role. You will oversee a staff delivering configuration solutions, guide process improvements, and ensure disciplined change control across projects and operations.

You will partner with project teams and stakeholders to support testing and smooth handoffs in a complex insurance environment. Excellent leadership is essential.