Team Leader

Jack-in-the-Box; Thousand Oaks (CA); On-site; USD 40,000 - 62,000; Full time

Job summary

Harri is seeking a Team Leader to manage daily restaurant operations, ensuring a friendly, clean and safe environment. You will lead and motivate the team, provide feedback, and oversee food safety and service standards to deliver an exceptional guest experience.

The role includes coaching team members on preparation, plating and service, maintaining daily planners, and resolving guest concerns with professionalism.

Qualifications

• Must be certified on all team member position responsibilities as well as leadership, food safety and supervisory duties.

Responsibilities

• Lead the team to create a friendly, clean and safe dining environment.
• Motivate and recognize team members, and provide constructive feedback.
• Train and coach team members on food prep, service and workstation operations.
• Ensure guests receive an exceptional experience and resolve concerns professionally.

Skills

Leadership

Team supervision

Food safety

Guest service

Job description

Team Leaders are required to be certified on all of the team member position responsibilities as well as leadership, food safety and supervisory duties.

Leading the Team

Creates a restaurant environment that is friendly, fun, clean and safe

Treats all team members with care and respect; motivates and inspires team members to achieve high performance

Provides feedback and recognizes team members

• Ensures team members have clean uniforms
• Informs management of potential team member issues
• Covers positons while giving breaks
• Resposible for ensuring all team members recieve legal breaks

Leading the Delivery of Food

Trains and coaches team members on workstation operations to cook, prepare, and package food

Ensures that the build-to charts are used correctly

Ensures that all activities are in compliance with JIB procedures, systems, standards, and food safety

Completes the Food Safety Checklist (FSC) and follows up on any Items for Follow-up/Resolution from the previous shift

Leading the Delivery of Service

Ensures that guests receive an exceptional experience by performing quality team member training and holding the restaurant team accountable for consistently delivering excellent guest service and food quality

Ensures that the Workstation Daily Planners are followed by the team members

Maintains visibility and interacts with guests

Responds to guest concerns and complaints in a positive and professional manner; ensures positive resolutions