Team Leader

Jack-in-the-Box; Pasadena (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

Harri in Pasadena is seeking a Team Leader to guide a fast-paced restaurant, fostering a friendly, clean and safe environment. You will train and motivate staff, ensure legal breaks, and manage coverage during busy times.

You will supervise food preparation, ensure compliance with safety standards, complete the Food Safety Checklist, and uphold high guest service. This role requires hands-on coaching, daily planning, and engaging with guests to deliver an exceptional experience.

Responsibilities

• Creates a restaurant environment that is friendly, fun, clean and safe.
• Treats team members with care and respect; motivates and inspires team members to achieve high performance.
• Provides feedback and recognizes team members.
• Covers positions while giving breaks.
• Responsible for ensuring all team members receive legal breaks.
• Trains and coaches team members on workstation operations to cook, prepare, and package food.
• Ensures that the build-to charts are used correctly.
• Ensures that all activities are in compliance with JIB procedures, systems, standards, and food safety.
• Completes the Food Safety Checklist (FSC) and follows up on any Items for Follow-up/Resolution from the previous shift.
• Ensures that guests receive an exceptional experience by performing quality team member training and holding the restaurant team accountable for consistently delivering excellent guest service and food quality.
• Ensures that the Workstation Daily Planners are followed by the team members.
• Maintains visibility and interacts with guests.
• Responds to guest concerns and complaints in a positive and professional manner; ensures positive resolutions.

Job description

Team Leaders are required to be certified on all of the team member position responsibilities as well as leadership, food safety and supervisory duties.

Leading the Team

Creates a restaurant environment that is friendly, fun, clean and safe

Treats all team members with care and respect; motivates and inspires team members to achieve high performance

Provides feedback and recognizes team members

• Ensures team members have clean uniforms
• Informs management of potential team member issues
• Covers positons while giving breaks
• Resposible for ensuring all team members recieve legal breaks

Leading the Delivery of Food

Trains and coaches team members on workstation operations to cook, prepare, and package food

Ensures that the build-to charts are used correctly

Ensures that all activities are in compliance with JIB procedures, systems, standards, and food safety

Completes the Food Safety Checklist (FSC) and follows up on any Items for Follow-up/Resolution from the previous shift

Leading the Delivery of Service

Ensures that guests receive an exceptional experience by performing quality team member training and holding the restaurant team accountable for consistently delivering excellent guest service and food quality

Ensures that the Workstation Daily Planners are followed by the team members

Maintains visibility and interacts with guests

Responds to guest concerns and complaints in a positive and professional manner; ensures positive resolutions