Team Leader

Jack-in-the-Box; Oxnard (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Harri is seeking a Team Leader to drive an engaging, clean, and safe restaurant environment in Oxnard, CA. The role focuses on leading a positive team culture, ensuring food safety standards, and delivering exceptional guest experiences.

You will train staff on prep, packaging, and service workflows, monitor compliance with procedures, and address guest concerns with professionalism to maintain high-quality outcomes.

Qualifications

• Team Leaders must be certified on all team member responsibilities, leadership, food safety and supervisory duties.
• Lead the Team: create a friendly, fun, clean and safe restaurant environment.
• Treat team members with care and respect; motivate and recognize high performance.
• Notify management of potential team member issues and cover positions during breaks.
• Ensure team members have clean uniforms and receive legal breaks.
• Lead the Delivery of Food: train on workstation operations to cook, prepare, and package food.
• Ensure build-to charts are used correctly and FSC follow-up.
• Ensure compliance with JIB procedures, systems, standards, and food safety.
• Complete the Food Safety Checklist and follow up on items.
• Lead the Delivery of Service: train for guest service and maintain quality standards.
• Maintain Workstation Daily Planners and guest interaction.
• Respond to guest concerns professionally; ensure positive resolutions.

Responsibilities

• Team Leaders must be certified on all team member responsibilities, leadership, food safety and supervisory duties.
• Lead the Team: create a friendly, fun, clean and safe restaurant environment.
• Treat team members with care and respect; motivate and recognize high performance.
• Notify management of potential team member issues and cover positions during breaks.
• Ensure team members have clean uniforms and receive legal breaks.
• Lead the Delivery of Food: train on workstation operations to cook, prepare, and package food.
• Ensure build-to charts are used correctly and FSC follow-up.
• Ensure compliance with JIB procedures, systems, standards, and food safety.
• Complete the Food Safety Checklist and follow up on items for Follow-up/Resolution from the previous shift.
• Lead the Delivery of Service: train for guest service and maintain quality standards.
• Maintain Workstation Daily Planners and guest interaction.
• Respond to guest concerns and complaints in a positive and professional manner; ensures positive resolutions.

Job description

Team Leaders are required to be certified on all of the team member position responsibilities as well as leadership, food safety and supervisory duties.

Leading the Team

Creates a restaurant environment that is friendly, fun, clean and safe

Treats all team members with care and respect; motivates and inspires team members to achieve high performance

Provides feedback and recognizes team members

• Ensures team members have clean uniforms
• Informs management of potential team member issues
• Covers positons while giving breaks
• Resposible for ensuring all team members recieve legal breaks

Leading the Delivery of Food

Trains and coaches team members on workstation operations to cook, prepare, and package food

Ensures that the build-to charts are used correctly

Ensures that all activities are in compliance with JIB procedures, systems, standards, and food safety

Completes the Food Safety Checklist (FSC) and follows up on any Items for Follow-up/Resolution from the previous shift

Leading the Delivery of Service

Ensures that guests receive an exceptional experience by performing quality team member training and holding the restaurant team accountable for consistently delivering excellent guest service and food quality

Ensures that the Workstation Daily Planners are followed by the team members

Maintains visibility and interacts with guests

Responds to guest concerns and complaints in a positive and professional manner; ensures positive resolutions