Team Leader

Moe's; North Little Rock (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Moe's Southwest Grill in North Little Rock is seeking a Team Leader to support daily restaurant operations and lead shifts in the absence of store leadership. You will help maintain food quality, service, cleanliness, safety, and sanitation while guiding team members and resolving issues with guests and suppliers.

The role focuses on supervising shifts, ensuring a positive guest experience, and assisting in training and policy adherence to sustain Moe's standards.

Qualifications

• Supervisory capacity over shifts and team members.

Responsibilities

• Provide supervision during assigned shifts.
• Deliver a positive experience for guests and teammates.
• Manage both FOH and BOH shift responsibilities to control labor costs.
• Monitor speed of service to ensure guest satisfaction.
• Assist with guest comments and complaints.
• Supervise daily shifts to uphold standards of quality and cleanliness.
• Participate in training for new hires and existing staff.

Skills

Supervisory experience

Job description

Team Leader | Moes Franchise# Team LeaderMoe's Southwest Grill NLR## Job Description**Position Overview:** The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.**Key Areas of Responsibility:*** The ability to provide supervision during assigned shifts.* Provides team members, and guests with a positive experience and atmosphere.* Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.* Monitors speed of service to ensure a positive guest experience.* Assists with guest comments and complaints.* Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.* Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.* Helps encourage adherence to uniform policy and standards.* Ensures proper cash handling procedures are followed.* Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.