Team Leader

Schlotzsky's; Gainesville (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Schlotzsky's is seeking a Team Leader to support daily restaurant operations, supervise shifts, and maintain high standards for food quality, service, cleanliness and safety. The Team Leader is also expected to handle issues with team members, suppliers, and guests and escalate them when necessary.

You will help manage both FOH and BOH shift responsibilities, assist in training staff, monitor speed of service, and ensure proper cash handling procedures are followed.

Qualifications

• High School Diploma or equivalent is required.
• Experience in a fast-paced restaurant environment is a plus.

Responsibilities

• Provide supervision during assigned shifts.
• Deliver a positive guest experience and atmosphere for guests and team members.
• Assist in managing daily labor and costs for FOH and BOH shifts.
• Monitor speed of service to ensure a positive guest experience.
• Assist with guest comments and complaints.
• Supervise daily shifts to maintain company standards, product quality, and cleanliness.
• Assist in ongoing training of team members and new hires.
• Ensure adherence to uniform policy and standards.
• Handle cash procedures following company policy.
• Open and close the restaurant in the absence of upper management.

Skills

Team leadership

Customer service

Cash handling

Training staff

Education

High School Diploma or equivalent

Job description

Position Overview:

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader's responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent

This is for a position at a franchised Schlotzsky's location