Team Leader

Hunter Super Techs - TurnPoint; Lexington (SC); On-site; USD 19,286 - 24,796; Full time

Job summary

Hunter Super Techs - TurnPoint is seeking a Team Leader to support daily restaurant operations and maintain high standards of food quality, service, cleanliness, and safety. You will assist in directing operations in the absence of management and supervise both front-of-house and back-of-house tasks.

You will handle guest inquiries and complaints, train new hires, monitor labor costs, ensure cash handling accuracy, and open/close the restaurant with upper management as needed.

Qualifications

• High School Diploma or equivalent.
• Prior supervisory or leadership experience is preferred.
• Experience in a fast-paced restaurant environment is a plus.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure guest satisfaction and maintain a positive atmosphere.
• Manage both FOH and BOH shifts to help control labor and costs.
• Monitor service speed and assist with guest feedback and complaints.
• Oversee daily shifts to uphold standards of quality and cleanliness.
• Assist in training team members and reinforce procedures.
• Ensure uniform policy compliance and proper cash handling.
• Open and close the restaurant in the absence of upper management.

Skills

Leadership

Customer service

Team supervision

Cash handling

Food safety

Training

Education

High School Diploma or equivalent

Job description

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyEducation: High School Diploma or equivalent