Payments Operations Supervisor: Lead Remittance Team

JPMorganChase; South Burlington (VT); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase in the United States is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and remittances, applying leadership and coaching to build high-performing, accurate operations.

The role involves supervising entry-level staff, setting daily goals, and driving process improvements with AI and automation while ensuring compliance and customer experience.

Qualifications

• Experience in remittance processing or similar operations with frontline team leadership.
• Ability to build, manage and motivate teams to meet production, quality and customer experience goals.
• Strong planning, organization and decision-making skills with competing priorities.

Responsibilities

• Supervise and coach a team of transaction specialists for document transactions and remittance extraction.
• Oversee remittance processing, set daily goals, assign work and evaluate performance.
• Resolve operational issues and escalate delays while maintaining a collaborative team environment.
• Review data to identify procedural issues and assist junior team members.
• Lead projects to enhance operations and customer experience using AI and automation.
• Mentor teammates to develop leadership and operational talent.

Skills

Remittance processing

Team leadership

Operational planning

AI & automation

Problem solving

Job description

JPMorganChase in the United States is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and remittances, applying leadership and coaching to build high-performing, accurate operations.

The role involves supervising entry-level staff, setting daily goals, and driving process improvements with AI and automation while ensuring compliance and customer experience.