AI-Powered Payments Operations Supervisor

Aumni; South Burlington (VT); Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

JPMorganChase is seeking a Transactions Supervisor to lead a team responsible for daily document transactions and remittance extraction. You will guide entry-level and frontline staff, drive accuracy, and use AI-enabled improvements to enhance efficiency and customer experience.

The role emphasizes leadership, coaching, and the ability to coordinate amid evolving process needs, including non-traditional hours and strict security requirements.

Qualifikationen

• Experience with remittance processing or similar operations.
• Ability to lead and motivate front-line teams to meet goals.
• Strong planning, organizing, and prioritization skills.
• Understanding of AI, prompts, and automation in operations.
• Demonstrated leadership capabilities: planning, motivation, problem solving, team building.
• Willingness to work non-traditional hours as needed.
• Physical requirements include sitting, standing, lifting up to 50 pounds.

Aufgaben

• Supervise and coach a team of transaction specialists to ensure efficient processing and accurate extraction of checks and remittances.
• Oversee remittance processing operations, set daily production goals, delegate work, and monitor performance for productivity and quality.
• Resolve operational issues and escalate delays while maintaining a collaborative team environment.
• Review data to identify procedural issues, ensuring guidelines are followed and supporting junior staff.
• Lead projects to improve operations and customer experience using AI and automation insights.
• Coach and mentor team members to develop leadership and operational talent.

Kenntnisse

Remittance processing

Team leadership

Work planning

AI & automation

Leadership

Flexible hours

Physical ability

Jobbeschreibung

JPMorganChase is seeking a Transactions Supervisor to lead a team responsible for daily document transactions and remittance extraction. You will guide entry-level and frontline staff, drive accuracy, and use AI-enabled improvements to enhance efficiency and customer experience.

The role emphasizes leadership, coaching, and the ability to coordinate amid evolving process needs, including non-traditional hours and strict security requirements.