Lead Transactions Supervisor-1st Shift, Process Improvement

JPMorgan Chase & Co.; South Burlington (VT); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in South Burlington, VT, seeks a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances, emphasizing accuracy and productivity.

You will coach frontline staff, set production goals, collaborate on AI-driven process improvements, and ensure compliance while supporting government contracts and flexible hours.

Qualifications

• Experience leading front-line teams to meet business priorities.
• Ability to motivate teams to achieve production and quality goals.
• Strong planning, organization, and decision-making skills.
• Understanding of AI and automation to optimize processes.
• Leadership, conflict resolution, and emotional intelligence.

Responsibilities

• Supervise and coach a team of transaction specialists, ensuring efficient processing of documents and remittances.
• Oversee remittance processing, set daily goals, delegate work, and monitor performance.
• Resolve operational issues, minimize delays, and foster a collaborative team environment.
• Review data for procedural issues, ensure guideline compliance, and mentor juniors.
• Lead projects to enhance operations and customer experience using AI/automation.

Skills

Team leadership

Coaching

Remittance processing

Process improvement

AI basics

Automation

Decision making

Job description

JPMorgan Chase & Co. in South Burlington, VT, seeks a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances, emphasizing accuracy and productivity.

You will coach frontline staff, set production goals, collaborate on AI-driven process improvements, and ensure compliance while supporting government contracts and flexible hours.