Transactions Team Lead: AI-Driven Remittance & Payments

JPMorgan Chase & Co.; South Burlington (VT); On-site; USD 75,000 - 97,000; Full time

Benefits offered by this job

Shift differential 10%

Job summary

JPMorganChase & Co. in Vermont seeks a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will drive efficiency, quality, and customer experience while coaching frontline staff in a fast-paced environment.

The role emphasizes leadership, collaboration, and the use of AI and automation to improve processes and results. The schedule includes non-traditional hours with a 10% shift differential.

Qualifications

• Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.
• Ability to build, manage, and motivate empowered teams to deliver operational objectives and goals, including production, quality, and customer experience.

Responsibilities

• Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances.
• Oversee remittance processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
• Resolve operational issues and elevate process delays to management, while fostering a collaborative and engaged team environment.
• Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.
• Manage or participate in projects aimed at enhancing operations and customer experience, utilizing knowledge in artificial intelligence and automation.
• Coach, train, and mentor team members to develop leadership and operational talent for future success.

Skills

Team leadership

Remittance processing

AI & automation

Project management

Operational planning

Conflict resolution

Coaching

Job description

JPMorganChase & Co. in Vermont seeks a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will drive efficiency, quality, and customer experience while coaching frontline staff in a fast-paced environment.

The role emphasizes leadership, collaboration, and the use of AI and automation to improve processes and results. The schedule includes non-traditional hours with a 10% shift differential.