Team Lead TAM — Observability & Onboarding

Coralogix; Boston (MA); Hybrid; USD 220,000 - 260,000; Full time

Job summary

Coralogix in Boston is seeking a Team Lead, Technical Account Manager to guide a TAM team through onboarding and ongoing customer success. You will mentor TAMs, set onboarding KPIs, and drive data-driven improvements in observability deployments using logs, metrics and traces.

You will bridge customers and internal teams, delivering expert guidance on cloud observability and integration of Coralogix into diverse infrastructures, while collaborating with executives and stakeholders in a hybrid

Qualifications

• 3+ years in people management leading technical teams.
• Experience delivering observability/logging solutions.
• Experience onboarding customers.

Responsibilities

• Lead TAM team for onboarding and ongoing success.
• Oversee observability tool implementations.
• Develop onboarding KPIs and monitor results.
• Engage with customers and executives.

Skills

Cloud DevOps

AWS

Azure

GCP

Observability

Data analysis

Leadership

Onboarding KPIs

Communication

Education

Bachelor's degree in CS or related

Tools

Kibana

OpenSearch

Grafana

Datadog

Prometheus

Jaeger

Splunk

Job description

Coralogix in Boston is seeking a Team Lead, Technical Account Manager to guide a TAM team through onboarding and ongoing customer success. You will mentor TAMs, set onboarding KPIs, and drive data-driven improvements in observability deployments using logs, metrics and traces.

You will bridge customers and internal teams, delivering expert guidance on cloud observability and integration of Coralogix into diverse infrastructures, while collaborating with executives and stakeholders in a hybrid