Team Lead, Service Delivery: Inspire & Elevate Teams

MaziCTools; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual incentive program

Medical, dental, and vision insurance

Tuition reimbursement

Job summary

TTEC is hiring a Team Lead, Service Delivery to be based onsite in Tempe, AZ. You will lead, coach and mentor a team, guiding them to meet performance goals while handling customer escalations and ensuring high-quality service on every call.

The role reports to the Service Delivery Manager and focuses on developing your team, improving processes, and delivering results through effective leadership and analytics.

Qualifications

• Lead, mentor and coach a team to ensure goals are met.
• Answer associates' questions and manage escalations to ensure quality customer experience.
• Report to Service Delivery Manager and drive team performance.

Responsibilities

• Coach associates to meet goals and coordinate training.
• Manage multiple tasks and monitor attendance and time.
• Motivate and develop team with integrity and feedback.

Skills

Leadership

Coaching

Mentoring

Customer service

Excel

Data analytics

Time management

Education

Associate degree or technical school

Tools

Excel

Job description

TTEC is hiring a Team Lead, Service Delivery to be based onsite in Tempe, AZ. You will lead, coach and mentor a team, guiding them to meet performance goals while handling customer escalations and ensuring high-quality service on every call.

The role reports to the Service Delivery Manager and focuses on developing your team, improving processes, and delivering results through effective leadership and analytics.