Onsite Sales Trainer — Tempe, Grow Our Team

TTEC; United States; Vor Ort; USD 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

Paid time off

Health care benefits

Tuition reimbursement

Referral bonuses

Zusammenfassung

TTEC seeks a dedicated Sales Trainer to deliver onsite training in Tempe, AZ. You will organize classes, deliver high-quality training, and ensure new hires start with confidence and clear performance goals.

You’ll use metrics to improve learning experiences, maintain training data, and coordinate data to meet client requirements. A strong customer-service background and empathy are essential.

Qualifikationen

• High school diploma or equivalent.
• Experience training others in a customer service or call center environment.
• Engage and support your team while focusing on the overall team performance in a dynamic environment.
• Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members.
• Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
• Computer proficiency and ability to manage multiple screens.

Aufgaben

• Serve as a first brand ambassador for new hires by creating a welcoming, engaging training experience that reflects TTEC’s values and helps employees feel confident from day one.
• Meet training completion goals, deliver excellent employee experiences, and manage training logistics that help each class start strong and stay on track.
• Learn important goals, timeframes, and requirements associated with each training goal and class
• Use training success metrics to understand what’s working, identify opportunities, and continuously improve the learning experience for employees.
• Become a go-to resource for training tools and keep training data accurate, timely, and ready to support business decisions.
• Coordinate, analyze and consolidate all necessary data to deliver training following client requirements and company standards

Kenntnisse

Training delivery

Call center

Customer service

Team engagement

Empathetic leadership

Multitasking

Ausbildung

High school diploma or equivalent

Jobbeschreibung

TTEC seeks a dedicated Sales Trainer to deliver onsite training in Tempe, AZ. You will organize classes, deliver high-quality training, and ensure new hires start with confidence and clear performance goals.

You’ll use metrics to improve learning experiences, maintain training data, and coordinate data to meet client requirements. A strong customer-service background and empathy are essential.