Sales Manager

TTEC; Tempe (AZ); On-site; USD 60,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

Healthcare benefits

Job summary

TTEC is hiring a Sales Manager to lead a team onsite in Tempe, AZ. You will guide associates delivering VIP-level service while meeting client and company metrics.

Expect to coach, resolve VIP escalations, and manage payroll and schedules in a fast-paced environment. The role emphasizes empathy, reliability, and strong communication with a focus on exceptional guest experiences.

Qualifications

• Associate degree, technical school, or equivalent work experience.
• Strong time management to prioritize tasks and act decisively.
• Engage and support your team in a dynamic environment.
• Empathetic leadership with composure when resolving conflicts.
• Service-first, customer-focused mindset with high standards of accountability.
• Polished communication, handling VIP situations with discretion.
• Experience in hospitality, luxury retail, private banking, financial services, or concierge-style service preferred.

Responsibilities

• Coach associates to deliver white-glove, personalized service and achieve goals.
• Handle VIP escalations with urgency and care, ensuring customers feel valued.
• Manage multiple complex tasks, monitor attendance, and handle payroll and admin tasks.
• Motivate and mentor the team with coaching and recognition, addressing difficult conversations.
• Use TTEC tools daily to complete tasks and troubleshoot issues.
• Impact the company’s financial health by retaining employees and influencing absenteeism and occupancy.

Skills

Leadership

Coaching

Customer service

Communication

Time management

Education

Associate degree / technical school

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Sales Manager working onsite in Tempe, AZ, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in United States says it all!

Base Salary $60,000/year 15% in monthly bonus potential.

help us grow our sales representative team

eligible for generous employee referral bonus opportunities

What You'll Do

Do you love leading and delivering exceptional service? Looking for an opportunity to learn more about the industry and gain direct management experience? As a first-line leader on our premium Concierge Support program, you'll guide a team of associates who provide white-glove, VIP-level service built around care, not sales. You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associates' questions, listen to, and guide them to resolve issues, and personally handle VIP customer escalations while ensuring a polished, personalized experience on every interaction as you're the first-line manager for your team.

We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You'll

• Coach associates to deliver white-glove, personalized service and achieve company and client goals, while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
• Handle VIP customer escalations with urgency, discretion, and care, making sure every customer walks away feeling valued
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks
• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy

What You Bring to the Role

• Associate degree, technical school, or equivalent work experience
• Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
• Engage and support your team while focusing on the overall team performance in a dynamic environment
• Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
• Service-first, customer-focused mindset with a passion for creating memorable, white-glove experiences and holding your team to high standards of accountability
• Polished verbal and written communication skills, with the ability to handle sensitive VIP situations with discretion and professionalism
• Experience in hospitality, luxury retail, private banking, financial services, or concierge-style service is preferred; comfortable with computer systems

What You Can Expect

• A team environment supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes... $60,000/yr base performance bonus opportunities, benefits you'd expect like paid time off, wellness and healthcare benefits and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

#LI-Onsite

Title: Sales Manager

Location: AZ-Tempe

Requisition ID: 04EB2