On-Site Service Delivery Director — Client & Team Growth

TTEC; McAllen (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

TTEC seeks a Director of Service Delivery to manage client relationships and lead an on-site team in McAllen, TX. You will drive performance, motivate staff, and ensure processes align with client goals while maintaining high client satisfaction and team engagement.

Reporting to the Executive Director of Service Delivery, you will influence career growth, optimize metrics, and lead a results-driven culture within a global organization.

Qualifications

• Bachelor's degree or equivalent work experience in a relevant field.
• Minimum 3 years of call center management experience.
• Demonstrated ability to mentor and inspire teams.
• Financial services experience with P&L responsibility.
• Strong customer focus and results-driven approach.

Responsibilities

• Oversee client relationships and ensure alignment with project goals.
• Lead and motivate the service delivery team to meet performance targets.
• Develop and maintain healthy client and team relationships and processes.
• Own accountability for key metrics like forecast accuracy and margins.
• Communicate effectively with clients and partners to satisfy needs.

Skills

Bachelor's degree

3 years call center management

Performance-driven culture

Mentor and inspire

P&L experience in financial services

Customer focused mindset

Education

Bachelor's degree

Job description

TTEC seeks a Director of Service Delivery to manage client relationships and lead an on-site team in McAllen, TX. You will drive performance, motivate staff, and ensure processes align with client goals while maintaining high client satisfaction and team engagement.

Reporting to the Executive Director of Service Delivery, you will influence career growth, optimize metrics, and lead a results-driven culture within a global organization.