Sales Service Delivery Lead - Grow & Coach Team (Onsite)

TTEC; Tempe (AZ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

PTO

Tuition reimbursement

Employee referral bonus

Job summary

TTEC is hiring a Sales Service Delivery Manager to lead a on-site team in Tempe, AZ. You’ll coach sales associates, drive performance, and maintain a positive, results-oriented culture while delivering exceptional customer experiences for clients.

You’ll report to the Director and work to remove barriers, support career growth, and align team goals with client expectations. A strong focus on data-driven coaching and collaboration is essential.

Qualifications

• Minimum 1 year of call center, equivalent work, or sales management experience
• Experience leading, coaching, or supporting teams in a performance-driven environment
• Ability to motivate others, build trust, and create a positive team culture
• Customer-focused mindset with a passion for delivering exceptional experiences
• Strong communication, organization, and problem-solving skills
• Ability to understand, interpret, and use data to guide performance conversations and reporting
• Comfort helping associates use the tools, systems, and resources they need to complete day-to-day tasks

Responsibilities

• Lead, mentor, and coach sales teams to deliver exceptional customer experiences
• Guide, support, and motivate a team of sales associates to reach performance goals
• Resolve customer escalations and deliver quality experiences on every interaction
• Act as One by building trust, removing barriers, and helping the team accomplish goals
• Report to the Director and support associate growth and career mobility

Skills

Call center management

Sales leadership

Coaching

Data-driven decisions

Tools

CRM software

Job description

TTEC is hiring a Sales Service Delivery Manager to lead a on-site team in Tempe, AZ. You’ll coach sales associates, drive performance, and maintain a positive, results-oriented culture while delivering exceptional customer experiences for clients.

You’ll report to the Director and work to remove barriers, support career growth, and align team goals with client expectations. A strong focus on data-driven coaching and collaboration is essential.