Director, Service Delivery: Drive Client Success & Team

Percepta; McAllen (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

TTEC is seeking a Director - Service Delivery to lead onsite operations in McAllen, TX. You will manage client relationships, align team goals with project needs, and drive process improvements to achieve excellent results.

You’ll report to the Executive Director, Service Delivery, mentor and develop your team, and be the face of TTEC with clients. A strong background in call center management and financial services is essential.

Qualifications

• Bachelor's degree, technical school, or equivalent work experience.
• 3+ years of call center management experience.
• Experience with financial services and P&L management.
• Ability to motivate and mentor teams and drive process improvements.

Responsibilities

• Manage client relationships and align on project goals.
• Motivate and lead the delivery team to meet project milestones.
• Improve key metrics: forecasting accuracy, revenue, margins, and satisfaction.
• Serve as the face of the client and ensure healthy relationships.

Skills

Client relationship management

Team leadership

Call center management

Mentoring

Performance management

Communication

P&L experience

Education

Bachelor's degree or equivalent

Job description

TTEC is seeking a Director - Service Delivery to lead onsite operations in McAllen, TX. You will manage client relationships, align team goals with project needs, and drive process improvements to achieve excellent results.

You’ll report to the Executive Director, Service Delivery, mentor and develop your team, and be the face of TTEC with clients. A strong background in call center management and financial services is essential.