Team Lead, Project Operations Management

Adyen; San Francisco (CA); On-site; USD 145,000 - 190,000; Full time

Job summary

Adyen is seeking a Team Lead in Project Operations Management to guide a team of Project Operations Managers in San Francisco. The role involves ensuring efficient project delivery and fostering a collaborative team environment.

The ideal candidate will have substantial experience in team management and project execution in a global context. This position offers a base salary range of $145,000 to $190,000.

Qualifications

• 5+ years of experience managing a high performing team.
• Experience with enterprise customers in a global company.
• Proven ability to drive global process change.

Responsibilities

• Lead a team of Project Operations Managers to deliver customer experience.
• Drive continuous improvement and process optimization.
• Collaborate with other teams to grow the POM organization.

Skills

Team management

Project Management

Collaboration

Process improvement

Job description

Team Lead, Project Operations Management

We’re looking for an experienced and motivated leader to join us to guide a team of Project Operations Managers ("POM"). Our POMs focus primarily on the delivery and execution of complex global rollouts for our customers and ensure they go live with the Adyen solution in the quickest and most sustainable way possible. Our project management approach is very hands‑on: the team has extensive product knowledge about our different solutions and is able to liaise with internal and external stakeholders to ensure successful rollouts. Project Operations Managers work on innovative complex projects ranging from In‑Person Payments (IPP), Platforms, Card issuing programs and financial services.

Responsibilities

• Lead a team of Project Operations Managers to deliver a great customer experience and get customers live efficiently, with Business As Usual processes that scale well. Act as a partner and escalation layer for the team, helping to navigate complex projects and technical challenges.
• Create an inspiring and collaborative team environment with an open communication and feedback culture.
• Scale up the team while preserving the Adyen formula and ensuring our unique culture is fostered.
• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better.
• Act as an ambassador of change; help lead the charge of new initiatives.
• Collaborate with other teams and drive initiatives to grow the (global) POM organization, in size, quality and scalability.
• Help define and execute strategic initiatives with the goal of advancing our function.

Qualifications

• A seasoned manager who has experience in managing a high performing, senior, team (at least 5 years with direct reports); this will include performance review, coaching, setting goals and objectives.
• Project Management acumen, have worked with enterprise customers within a large global company.
• A proven track record of helping drive global process change, setting up tools and implementing procedures.
• A self‑starter, you have worked in an environment where you see a problem, you take the initiative to solve a problem.
• Ability to collaborate seamlessly with a global team and build strong relationships.
• Clear understanding of the challenges of global commerce and the various components that are required of a client to be successful across different regions.
• Must be willing to work in the office 3 days a week (this is not a remote position).
• Must be willing to travel, both domestically and internationally where required.

Position is full‑time in San Francisco. The annual base salary range for this role is $145,000 - $190,000.

This role is based out of our San Francisco office. We are an office‑first company and value in‑person collaboration; we do not offer remote‑only roles.

EEO Statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.