Team Lead, Project Operations Management

United States Digital Space LLC; New York (NY); On-site; USD 145,000 - 190,000; Full time

Job summary

the company in New York is seeking a seasoned Team Lead, Project Operations to guide a team responsible for global rollouts of complex payments and financial services solutions. The role demands hands-on leadership, deep project management experience, and a proven ability to navigate enterprise customer environments.

You will manage a high-performing team, drive global process changes, and partner across regions.

Qualifications

• 5+ years of experience leading a high-performing team with direct reports.
• Experience managing enterprise-level projects and collaborating with global stakeholders.
• Track record of driving global process improvements and scaling programs.
• Self-starter who proactively identifies and solves problems.
• Willingness to travel domestically and internationally.
• Must be able to work in the New York office 3 days a week.

Responsibilities

• Lead a team of Project Operations Managers to deliver high-quality, scalable rollouts.
• Act as escalation point and partner with internal/external stakeholders.
• Foster an inspiring, collaborative team culture with open communication.
• Drive continuous improvement and scalable processes across global projects.
• Define and execute strategic initiatives to grow and mature the POM organization.

Skills

Project management

Team leadership

Global collaboration

Process improvement

Stakeholder management

Job description

This is the company

the company provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At the company, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Project Operations

We’re looking for an experienced and motivated leader to join us to guide a team of Project Operations Managers (\"POM\"). Our Project Operations Managers focus primarily on the delivery and execution of complex global rollouts for our customers and ensure they go live with the the company solution in the quickest and most sustainable way possible. Our project management approach is very hands‑on: the team has extensive product knowledge about our different solutions and is able to liaise with internal and external stakeholders to ensure successful rollouts. Project Operations Managers work on innovative complex projects ranging from In‑Person Payments (IPP), Platforms, Card issuing programs and financial services.

What you’ll do

• Lead a team of Project Operations Managers to deliver a great customer experience and get customers live efficiently, with Business As Usual processes that scale well. Act as a partner and escalation layer for the team, helping to navigate complex projects and technical challenges.


• Create an inspiring and collaborative team environment with an open communication and feedback culture.


• Scaling up the team while preserving the the company formula and ensuring our unique culture is fostered.


• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better.


• Ambassador of change; help lead the charge of new initiatives.


• Collaborate with other teams and drive initiatives to grow the (global) POM organization, in size, quality and scalability.


• Help define and execute strategic initiatives with the goal of advancing our function.

Who you are

• A seasoned manager who has experience in managing a high performing, senior, team (at least 5 years with direct reports); this will include performance review, coaching, setting goals and objectives.


• Project Management acumen, have worked with enterprise customers within a large global company.


• A proven track record of helping drive global process change, setting up tools and implementing procedures.


• A self‑starter, you have worked in an environment where you see a problem, you take the initiative to solve a problem.


• Ability to collaborate seamlessly with a global team and build strong relationships.


• Clear understanding of the challenges of global commerce and the various components that are required of a client to be successful across different regions.


• Must be willing to work in the office 3 days a week (this is not a remote position).


• Must be willing to travel, both domestically and internationally where required.

*Please note that this role is a full-time position in New York. The annual base salary range for this role is $145,000 - $190,000.*

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at the company.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. If so, the company encourages you to reconsider.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.

the company is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.