Team Lead - Implementation

Adyen; New York (NY); On-site; USD 184,000 - 276,000; Full time

Job summary

Adyen is a leading fintech platform, offering payments, data, and financial products worldwide. We seek a leader to guide our implementation engineering team, ensuring excellent customer experience and scalable integrations from our New York office.

In this role you will mentor managers, drive global process improvements, and collaborate across functions to advance strategic OKRs while preserving Adyen's unique culture and commitment to results.

Qualifications

• Experience leading a team of implementation managers or solution engineers.
• Experience with integration projects in large global organizations.
• Proven track record of driving global process changes and scalable tools.

Responsibilities

• Lead a team of implementation engineers to deliver robust integrations.
• Serve as escalation partner for implementation managers on complex projects.
• Foster an open, collaborative team culture with clear feedback.
• Scale the team while preserving Adyen's culture and values.
• Champion change and lead new initiatives.
• Drive continuous improvement using data and insights.
• Collaborate across functions to develop the global IM organization.
• Define and execute strategic initiatives to advance OKRs.

Skills

Team leadership

Global collaboration

Implementation engineering

Job description

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

What you’ll do

• Lead a team of implementation engineers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well.
• Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges.
• Create an inspiring and collaborative team environment with an open communication and feedback culture.
• Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered
• Ambassador of change; help lead the charge of new initiatives
• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better
• Collaborate with cross functionality and drive initiatives to develop the (global) IM organization.
• Help define and execute strategic initiatives with the goal of advancing our function's OKRs.

Who you are

• Experienced in building and managing a team of implementation managers, technical consultants or solution engineers (at least 2 years); this will include coaching, setting goals and objectives and training the team.
• Experienced with integration projects within a large global company working in professional services, finance, retail or general technology.
• A proven track record of helping to drive global process change, setting up tools and procedures so that Adyen continues to be successful from an operational perspective.
• Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate.
• Clear understanding of the challenges of global commerce and the various components and dependencies that are required for a client to be successful across different regions.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This role is based out of our New York office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

The annual base salary range for this role is $184,000-$276,000; to learn more about our compensation philosophy, please click here .

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.