Team Lead, Implementation

EngineersOfAI; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

EngineersOfAI is seeking a Team Lead for Implementation in San Francisco. This role involves leading a team of Implementation Engineers to ensure successful customer engagements and robust integrations. The ideal candidate has extensive experience in managing technical teams and driving process improvements within a global context.

You will foster a collaborative team environment while executing strategic initiatives to bolster operational success. Diversity, equity, and inclusion are integral to our culture, and we welcome diverse perspectives to help us thrive.

Qualifications

• At least 2 years of experience in building and managing a team of implementation managers or technical consultants.
• Experience with integration projects in a large global company.
• Proven track record of driving global process change.

Responsibilities

• Lead a team to deliver great customer experiences efficiently.
• Act as a sparring partner for implementation managers to navigate challenges.
• Drive continuous improvement and initiatives for the global IM organization.

Skills

Team management

Integration project experience

Process improvement

Job description

Team Lead, Implementation

Adyen is looking for an experienced and motivated leader to join our Professional Services Team to lead a team of Implementation Engineers in North America. You will join a group of peers to propel our Implementation Team to new heights, setting the standard in the industry. This position is based out of our San Francisco office.

The Implementation Engineering team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge. Implementation Engineers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and Financial Services.

What you’ll do

• Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well.
• Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges.
• Create an inspiring and collaborative team environment with an open communication and feedback culture.
• Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered
• Ambassador of change; help lead the charge of new initiatives
• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better
• Collaborate with cross functionality and drive initiatives to develop the (global) IM organization.
• Help define and execute strategic initiatives with the goal of advancing our function's OKRs.

Who you are

• Experienced in building and managing a team of implementation managers, technical consultants or solution engineers(at least 2 years); this will include coaching, setting goals and objectives and training the team.
• Experienced with integration projects within a large global company working in professional services, finance, retail or general technology.
• A proven track record of helping to drive global process change, setting up tools and procedures so that Adyen continues to be successful from an operational perspective.
• Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate.
• Clear understanding of the challenges of global commerce and the various components and dependencies that are required for a client to be successful across different regions.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.