Manager, Implementation

Adyen; San Francisco (CA); On-site; USD 184,000 - 276,000; Full time

Job summary

Adyen in San Francisco is seeking an experienced leader to join our Professional Services Team to lead a team of Implementation Engineers in North America. You will join peers to elevate our implementation program, setting the standard in the industry and helping customers go live quickly and reliably.

The role emphasizes coaching, goal setting, and training the team, with a focus on global collaboration, scalable integrations, and maintaining Adyen’s distinctive culture while delivering

Qualifications

• 5+ years building and managing a team of implementation managers or similar.
• Experience with integration projects in large global companies (professional services, finance, retail or tech).
• Ability to develop relationships with global teams and navigate international time constraints.

Responsibilities

• Lead a team of implementation managers to deliver a great customer experience and go live efficiently.
• Act as sparring partner and escalation layer for the team on complex projects.
• Create an inspiring, collaborative team environment with open communication.
• Scale the team while preserving Adyen's culture.
• Drive continuous improvement and share insights to improve processes.
• Collaborate across functions to develop the global IM organization.
• Help define and execute strategic initiatives to advance OKRs.

Skills

Team leadership

Coaching & mentoring

Project management

Global collaboration

Stakeholder management

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Implementation

Adyen is looking for an experienced and motivated leader to join our Professional Services Team to lead a team of Implementation Engineers in North America. You will join a group of peers to propel our Implementation Team to new heights, setting the standard in the industry. This position is based out of our San Francisco office.

The Implementation Engineering team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge. Implementation Engineers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and Financial Services.

What you’ll do

Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well.

Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges.

Create an inspiring and collaborative team environment with an open communication and feedback culture.

Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered

Ambassador of change; help lead the charge of new initiatives

Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better

Collaborate with cross functionality and drive initiatives to develop the (global) IM organization.

Help define and execute strategic initiatives with the goal of advancing our function's OKRs.

Who you are

Experienced in building and managing a team of implementation managers, technical consultants or solution engineers (at least 5 years); this will include coaching, setting goals and objectives and training the team.

Experienced with integration projects within a large global company working in professional services, finance, retail or general technology.

A proven track record of helping to drive global process change, setting up tools and procedures so that Adyen continues to be successful from an operational perspective.

Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate.

Clear understanding of the challenges of global commerce and the various components and dependencies that are required for a client to be successful across different regions.

Total rewards & compensation

The annual base salary range for this role is $184,000-$276,000. Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.

In-office expectations

This role is based in our San Francisco office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. If you have specific time constraints, please communicate them with your recruiter, and we’ll do our best to accommodate them where possible.

EEO statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Work Eligibility

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.