Project Operations Specialist

EngineersOfAI; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Equity (RSUs)

Job summary

Adyen in Chicago is seeking a Project Operations Specialist to help deliver client implementations across POS, marketplace e-commerce, and card issuing programs, coordinating with client teams and internal partners to keep projects on track.

You will gain exposure across both technical and operational workstreams, build knowledge of Adyen’s products, and contribute to scalable delivery processes in a fast-paced fintech environment.

Qualifications

• 1-5 years of Project Management or Payments Experience.
• Experience in client facing, operational or a technical environment.
• Comfortable working with multiple stakeholders and eager to build confidence leading conversations with guidance from more senior team members.
• Organized and detail-oriented, with the ability to track tasks, timelines, and dependencies across several workstreams.
• A clear communicator who can provide status updates, document decisions, and raise risks or questions when needed.
• Curious and motivated to learn, especially in a fast-paced fintech or technology-driven environment.
• Able to collaborate effectively with a global team and adapt to working across time zones when required.
• Open to travel, both domestically and internationally, as needed for client engagements.

Responsibilities

• Manage the delivery of client implementation projects, ensure clients are prepared to successfully roll out Adyen’s solution.
• Coordinate project activities across a varying portfolio of projects, with guidance from more senior Project Operations Managers.
• Work closely with clients’ project and technical teams, as well as internal stakeholders and external partners, to support a smooth rollout.
• Design project planning, scheduling, documentation, and status tracking to keep projects on track.
• Communicate project updates, risks, and milestones to internal teams and clients in a clear and timely manner.
• Develop a working knowledge of Adyen’s products and solutions to provide effective client consultation.
• Capture and relay client feedback to internal teams to help improve products, processes, and services.
• Support project handovers after go-live by helping document processes and ensure support teams are set up for business-as-usual.
• Contribute ideas to improve internal project delivery processes as the business scales, learning best practices along the way.

Skills

Project management

Payments experience

Client facing

Cross-functional coordination

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Project Operations Specialist

As a Project Operations Specialist based in Toronto, Canada, you’ll play a hands-on role in helping bring our clients live on the Adyen platform. You’ll support the delivery of client implementations across Point of Sale (POS), marketplace e-commerce, and card issuing programs, working closely with experienced Project Operations Managers every step of the way. You’ll collaborate with clients, internal teams, and external partners to keep projects moving, coordinating activities, tracking progress, and helping solve day-to-day challenges that come with launching complex payments solutions. Along the way, you’ll build a strong understanding of Adyen’s products, operational workflows, and technical integrations. This role is ideal for someone who enjoys being close to the action. From supporting project plans and documentation to validating configurations and preparing clients for go live, you’ll gain exposure across both technical and operational workstreams while developing a solid foundation in fintech project delivery.

The base salary for this role in Chicago is: $100,000 - $130,000. The total compensation package for this role includes equity (RSUs).

The base salary for this role in San Francisco is: $119,000 - $154,500. The total compensation package for this role includes equity (RSUs).

What you\'ll do

• Manage the delivery of client implementation projects, ensure clients are prepared to successfully roll out Adyen’s solution
• Coordinate project activities across a varying portfolio of projects, with guidance (as needed) from more senior Project Operations Managers
• Work closely with clients’ project and technical teams, as well as internal stakeholders and external partners, to support a smooth rollout
• Design project planning, scheduling, documentation, and status tracking to keep projects on track
• Communicate project updates, risks, and milestones to internal teams and clients in a clear and timely manner
• Develop a working knowledge of Adyen’s products and solutions to provide effective client consultation.
• Capture and relay client feedback to internal teams to help improve products, processes, and services
• Support project handovers after go-live by helping document processes and ensure support teams are set up for business-as-usual
• Contribute ideas to improve internal project delivery processes as the business scales, learning best practices along the way

Who you are

• 1- 5 years of Project Management or Payments Experience
• Experience in client facing, operational or a technical environment
• Comfortable working with multiple stakeholders and eager to build confidence leading conversations with guidance from more senior team members
• Organized and detail-oriented, with the ability to track tasks, timelines, and dependencies across several workstreams
• A clear communicator who can provide status updates, document decisions, and raise risks or questions when needed
• Curious and motivated to learn, especially in a fast-paced fintech or technology-driven environment
• Able to collaborate effectively with a global team and adapt to working across time zones when required
• Open to travel, both domestically and internationally, as needed for client engagements

Our Diversity, Equity and Inclusion Commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as