Project Operations Manager

EngineersOfAI; San Francisco (CA); On-site; USD 125,000 - 190,000; Full time

Job summary

Adyen is seeking a Project Operations Manager to drive complex, global rollouts for our clients from Chicago or San Francisco. You'll own end-to-end delivery across POS, e-commerce, and card-issuing projects, coordinating with client teams and external partners.

In this hands-on role, you’ll manage 5–10 projects simultaneously, align stakeholders across time zones, travel as needed, and help scale our deployment processes with an eye for operational excellence.

Qualifications

• Experienced with setting-up complex projects with multiple stakeholders.
• Client-facing experience and ability to lead conversations.
• Excellent project management skills in fast-paced environments.

Responsibilities

• Manage the project lifecycle from start to finish for client rollouts.
• Coordinate 5–10 projects simultaneously across 6 months to 2 years.
• Work with client and technical teams and external partners to ensure smooth rollouts.
• Build relationships with stakeholders and communicate progress clearly.
• Provide guidance on Adyen’s products and suitable solutions for clients.
• Gather and relay client feedback to improve products and services.
• Ensure successful handovers with scalable support processes.

Skills

Project management

Stakeholder management

Client facing

Travel willingness

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Role

Project Operations Manager, based in Chicago, Illinois or San Francisco. You will focus primarily on the delivery and execution of complex global projects for our clients. These projects can range from Point of Sale (POS), marketplace e-commerce, and card issuing program roll outs.

As an expert in driving complex technical and operational roll-outs, you will interact and collaborate with internal and external stakeholders to create a seamless service deployment experience for clients looking to go live on our platform. You will do this by using your experience in integrating systems and superb project management skills. This is a varied and hands-on role in which your tasks range from discussing a project’s strategic direction on one end to verifying correct configurations on the other.

The base salary range for this role in Chicago is: $125,000 - $170,000.

The base salary range for this role in San Francisco is: $145,000 - $190,000.

The total compensation package also includes equity (RSUs).

What you'll do

• Manage the project lifecycle from start to finish, ensuring that our clients are fully prepared to roll-out Adyen’s solution
• Responsible for managing 5-10 projects at any given time with a project duration ranging from 6 months to 2 years
• Work closely with clients’ project and technical teams as well as third parties such as technical integration partners to ensure a smooth roll-out
• Build relationships with both internal and external stakeholders to ensure effective management and communication of progress to all parties;
• Provide guidance on Adyen’s product and advise on the solution that best fits clients’ business needs
• Deliver client feedback to internal teams to improve our product and services
• Ensure successful project handovers once the rollout has been completed by setting up scalable business as usual and support processes;
• Contribute to internal process improvement initiatives to help our business scale.

Who you are

• Experienced with setting-up complex (ideally technical) projects with multiple stakeholders.
• Client-facing experience, stakeholder management, ability to lead conversations and influence business decisions
• Excellent Project Management skills and the ability to lead and manage detailed, time-sensitive initiatives in a fast-paced environment with minimal supervision
• Able to interface and cooperate seamlessly with a global team, adapting to international time constraints where appropriate.
• Must be willing to travel, both domestically and internationally where required.

Nice to have

• Experience working with a global team, across multiple time zones and cultures
• Experience in payments or financial technology

Diversity, Equity and Inclusion Commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.