Team Lead Patient Access

L.E. Cox Medical Centers; United States; On-site; USD 48,000 - 68,000; Full time

Job summary

CoxHealth is seeking a Patient Access Team Lead in Springfield, MO. You will train and assist in developing training materials for the team, audit work and end-of-day logs, and handle revenue-cycle follow-up including the co-pay queue.

You will correct patient accounts, merge duplicates, register new and established patients, verify demographics and insurance details, and perform clerical duties as needed. A proactive, detail-oriented approach is essential.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of customer service experience required.
• Insurance follow-up and medical coding experience preferred.

Responsibilities

• Train and assist in developing training materials for the team.
• Audit work, end-of-day logs, and co-pay follow-up.
• Make corrections on patient accounts and merge duplicates.
• Provide coverage for the Patient Access team as needed.
• Collect and post money, balance daily totals.
• Register new and established patients and verify demographics and insurance details.
• Perform clerical duties such as photocopying, faxing, phones, and data entry.

Skills

Verbal communication

Written communication

Independent work

Computer skills

Medical terminology

Insurance follow-up

Multi-tasking

10-key data entry

Education

High School Diploma or Equivalent

Job description

Facility: CoxHealth National Building: 3660 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1307 Patient Access Services CMG Scheduled Weekly Hours: 40 Hours: Availability 6:30a-6:30p Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

The Patient Access Team Lead is responsible for a variety of duties including training and assisting in the development of training materials for the team, auditing work, including the follow up of end of day logs, personal posting logs, revenue cycle and follow up to the co-pay queue. This position performs corrections on patient’s accounts and the merging of duplicate accounts. Additional duties include providing coverage for the Patient Access team. Included in these duties are the collecting of money due, posting of money collected, responsible for monies collected, closing out and balancing at the end of each day. They register all new and established patients, enters and verifies patient demographics, and verifies insurance code, policy and group numbers, etc. Performs clerical duties such as photocopying, faxing, answering telephones, computer data entry and assisting the supervisor in special projects or other duties as assigned.

Education

• Required: High School Diploma or Equivalent

Experience

• Required: 2 years customer service experience


• Preferred: Previous Insurance Follow Up and Medical Coding experience

Skills

• Excellent verbal and written communication skills


• Able to work independently and collaboratively in teams


• Proficient Computer skills


• Medical Terminology and Insurance Claim/AR Follow-up


• Self-starter and the ability to multi task.


• 10 key, credit card machine and scanner experience

Licensure/Certification/Registration

• N/A

Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients. OUR MISSION To improve the health of the communities we serve. OUR VISION To be the best for those who need us. OUR VALUES Safety, compassion, respect, and integrity. CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.