Financial Advisor

CoxHealth; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with Employer Match

Job summary

CoxHealth in Springfield, MO is seeking a Financial Advisor to assist patients with billing questions, provide service estimates, and set up payment plans. The role involves collecting prepayments per policy and coordinating with insurers for predeterminations when needed.

The position emphasizes accuracy, strong communication, and teamwork across departments to ensure excellent patient service and financial clearance for procedures.

Qualifications

• High school diploma or equivalent is required.
• Preferred: medical billing experience and claims processing knowledge; familiar with the insurance industry and collection process.
• Excellent verbal and written communication skills.

Responsibilities

• Answer questions about billing information and establish estimates for patients with scheduled services.
• Establish payment schedules, discuss financial responsibility, and collect prepayments per CMG policy.
• Monitor overdue accounts, research accounts and recommend payment plans; work with insurers for predetermination or authorization.
• Collaborate with departments system-wide to deliver excellent care and customer service.

Skills

Communication skills

Team collaboration

Self-starter

Computer proficiency

Multitasking

Education

High school diploma

Job description

Facility: West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807 Department: 1672 PAS Financial Clearance Enterprise

Scheduled Weekly Hours: 40 Hours: 8:00 AM – 5:00 PM Work Shift: Day Shift (United States of America)

About CoxHealth

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Job Description

The Financial Advisor is responsible for answering questions about billing information and establishing estimates for patients who have a scheduled medical service or procedure. The Financial Advisor works with the patient to establish payment schedules, discuss the financial responsibility and collects prepayments in accordance with CMG policy. The Financial Advisor also monitors overdue accounts, researches accounts and recommended payment plans and works with insurance companies to obtain predetermination or authorization for certain procedures. This position works alongside different departments system wide in order to deliver excellent care and customer service for CoxHealth patients.

Education

• Required: High School Diploma or Equivalent

Experience

• Preferred: medical billing experience and claims processing knowledge; familiar with the insurance industry and collection process

Skills

• Excellent verbal and written communication skills.
• Able to work independently and collaboratively in teams.
• Self starter.
• Proficient in using computers and computer systems
• Ability to multi-task and have attention to detail

Licensure/Certification/Registration

• N/A

Company Culture & Mission

Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

OUR MISSION To improve the health of the communities we serve.

OUR VISION To be the best for those who need us.

OUR VALUES Safety, compassion, respect, and integrity.

CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.