Team Lead Patient Access

CoxHealth; Springfield (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and Dental benefits

Retirement with Employer Match

Vision benefits

Job summary

CoxHealth is seeking a Patient Access Team Lead in Springfield, MO. You will train staff, audit work, and oversee end-of-day logs and the co-pay queue while ensuring accurate account handling.

Responsibilities include correcting accounts, merging duplicates, registering patients, and verifying demographics and insurance information. Requires a High School Diploma and 2 years of customer service; insurance follow-up and medical coding experience are preferred.

Qualifications

• High school diploma required.
• 2 years customer service experience required.
• Proficient computer skills and basic insurance terminology are preferred.

Responsibilities

• Train and assist in developing training materials for the team.
• Audit work and follow end-of-day logs and co-pay queue.
• Perform corrections on patient accounts and merge duplicate accounts.
• Provide coverage for the Patient Access team and assist with patient registration, demographics verification, and insurance validation.
• Handle money collection, posting, and balancing at end of day.
• Support supervisor with special projects as needed.

Skills

Communication skills

Verbal communication

Written communication

Education

High School Diploma or Equivalent

Tools

10 key

Credit card machine

Scanner

Job description

Facility:CoxHealth National Building: 3660 S National Ave, Springfield, Missouri, United States of America, 65807Department:1307 Patient Access Services CMGScheduled Weekly Hours:40Hours:Availability 6:30a-6:30pWork Shift:Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.Acknowledged by Forbes as one of the Best Employers for New Grads.Healthcare Innovation's Top Companies to Work for in Healthcare (2025).BenefitsMedical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)For a comprehensive list of benefits, please click here: Benefits | CoxHealthJob Description:The Patient Access Team Lead is responsible for a variety of duties including training and assisting in the development of training materials for the team, auditing work, including the follow up of end of day logs, personal posting logs, revenue cycle and follow up to the co-pay queue. This position performs corrections on patient’s accounts and the merging of duplicate accounts. Additional duties include providing coverage for the Patient Access team. Included in these duties are the collecting of money due, posting of money collected, responsible for monies collected, closing out and balancing at the end of each day. They register all new and established patients, enters and verifies patient demographics, and verifies insurance code, policy and group numbers, etc. Performs clerical duties such as photocopying, faxing, answering telephones, computer data entry and assisting the supervisor in special projects or other duties as assigned.Education: Required: High School Diploma or Equivalent Experience: Required: 2 years customer service experience Preferred: Previous Insurance Follow Up and Medical Coding experience Skills: Excellent verbal and written communication skills Able to work independently and collaboratively in teams Proficient Computer skills Medical Terminology and Insurance Claim/AR Follow-up Self-starter and the ability to multi task. 10 key, credit card machine and scanner experience. Licensure/Certification/Registration: N/A