Contact Center Specialist I - Part-Time (Evening Shift)

CoxHealth; Springfield (MO); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with employer match

Job summary

CoxHealth is seeking a Contact Center Specialist to handle inbound and outbound calls, guiding patients to CoxHealth providers that best fit their needs and delivering centralized scheduling services. The role also supports telemedicine operations and provides general CoxHealth information.

The position is part-time (evening shift), requiring strong communication skills and the ability to multi-task in a fast-paced environment.

Qualifications

• Required: High school diploma or Equivalent
• 1 year customer service experience required
• Preferred: 2+ years customer service or call center experience

Responsibilities

• Handle inbound and outbound calls in a consumer-focused, timely manner
• Assist patients in locating CoxHealth providers that meet their needs
• Provide centralized patient scheduling services and class/event registration
• Support telemedicine operational services and general CoxHealth information and directions

Skills

Written communication

Verbal communication

Multi-tasking

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Facility: CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1734 Contact Services Scheduled Weekly Hours: 20 Hours: 3:00 PM - 7:00 PM, M-F Work Shift: Evening Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Job Description

The Contact Center Specialist at CoxHealth is responsible for conducting inbound and outbound calls in a consumer focused, appropriate and timely manner. Primary responsibilities include assisting patients in locating a CoxHealth providers who meets his/her needs, centralized patient scheduling services, class and event registration, telemedicine operational services, providing general information or direction as it relates to CoxHealth, and other duties as assigned. The Contact Center Specialist is the first point of contact for many patients and serves a critical role in establishing a great first impression.

Education

• Required: High school diploma or Equivalent

Experience

• Required: 1 year customer service experience
• Preferred: 2+ year customer service experience or Call Center experience

Skills

• Outstanding written verbal communication skills
• Proficient in Microsoft Office Programs
• Ability to multi-task

Licensure/Certification/Registration

• N/A

Are you ready to make a meaningful impact in your community?

At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

OUR MISSION

To improve the health of the communities we serve.

OUR VISION

To be the best for those who need us.

OUR VALUES

Safety, compassion, respect, and integrity.

Join our Talent Network and our recruitment team will get in touch if there's a role that seems like a good match.

CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.