Patient Access Team Lead | Training & Billing

CoxHealth; United States; On-site; USD 48,000 - 68,000; Full time

Job summary

CoxHealth is seeking a Patient Access Team Lead in Springfield, MO. You will train and assist in developing training materials for the team, audit work and end-of-day logs, and handle revenue-cycle follow-up including the co-pay queue.

You will correct patient accounts, merge duplicates, register new and established patients, verify demographics and insurance details, and perform clerical duties as needed. A proactive, detail-oriented approach is essential.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of customer service experience required.
• Insurance follow-up and medical coding experience preferred.

Responsibilities

• Train and assist in developing training materials for the team.
• Audit work, end-of-day logs, and co-pay follow-up.
• Make corrections on patient accounts and merge duplicates.
• Provide coverage for the Patient Access team as needed.
• Collect and post money, balance daily totals.
• Register new and established patients and verify demographics and insurance details.
• Perform clerical duties such as photocopying, faxing, phones, and data entry.

Skills

Verbal communication

Written communication

Independent work

Computer skills

Medical terminology

Insurance follow-up

Multi-tasking

10-key data entry

Education

High School Diploma or Equivalent

Job description

CoxHealth is seeking a Patient Access Team Lead in Springfield, MO. You will train and assist in developing training materials for the team, audit work and end-of-day logs, and handle revenue-cycle follow-up including the co-pay queue.

You will correct patient accounts, merge duplicates, register new and established patients, verify demographics and insurance details, and perform clerical duties as needed. A proactive, detail-oriented approach is essential.