Team Lead - Guest Services & Team Growth

Topgolf; Brooklyn Center (MN); Vor Ort; USD 42.000 - 46.000; Vollzeit

Benefits dieser Stelle

Free Play & 1/2 price food

Health, dental, vision

401(k) match

Mental well-being platform

Zusammenfassung

Topgolf is seeking a capable team leader to guide a service-oriented crew. You will drive performance targets, monitor team results, and coach members to elevate guest experiences. Collaboration with other departments ensures smooth operations and consistent quality delivery.

The role requires strong communication, organizational skills and the ability to motivate a diverse team across varied shifts. This on-site position includes engaging duties and a focus on safety and policy compliance.

Qualifikationen

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Aufgaben

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Kenntnisse

Leadership

Communication

Coaching

Team collaboration

Organizational skills

Problem-solving

Time management

Regulatory knowledge

Shift availability

Mobility/physical stamina

Ausbildung

High school diploma or equivalent

Tools

POS software

Jobbeschreibung

Topgolf is seeking a capable team leader to guide a service-oriented crew. You will drive performance targets, monitor team results, and coach members to elevate guest experiences. Collaboration with other departments ensures smooth operations and consistent quality delivery.

The role requires strong communication, organizational skills and the ability to motivate a diverse team across varied shifts. This on-site position includes engaging duties and a focus on safety and policy compliance.