Guest Experience Leader - Front of House

Topgolf; Charlotte (NC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Free Play

1/2 price food

Health insurance

Dental

Vision

401(k)

Job summary

Topgolf is seeking a motivated team leader to oversee daily operations at our Charlotte venue. You will guide a diverse team, drive performance, and maintain high guest service standards in a fast-paced environment.

The role requires strong communication, organization, and the ability to coach and motivate staff while ensuring safety and policy compliance. Join us to help create an engaging and inclusive workplace and deliver outstanding experiences for guests.

Qualifications

• High school diploma or equivalent is required.
• Proven leadership or supervisory experience.
• Excellent communication and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate a diverse team to achieve goals.
• Proficiency with relevant software and tools.
• Knowledge of industry regulations and best practices.
• Availability to work varied shifts including evenings, weekends and holidays.

Responsibilities

• Provide leadership and guidance to team to meet targets.
• Monitor performance, giving regular feedback and coaching.
• Collaborate with departments to ensure workflow and service quality.
• Identify and resolve guest concerns promptly.
• Promote a positive, inclusive team culture and engagement.
• Ensure compliance with policies and safety standards.
• Prepare and present reports on team performance and metrics.
• Perform other operational duties as assigned.

Skills

Leadership

Supervisory

Communication

Interpersonal skills

Problem solving

Time management

Team development

Software proficiency

Education

High school diploma or equivalent

Job description

Topgolf is seeking a motivated team leader to oversee daily operations at our Charlotte venue. You will guide a diverse team, drive performance, and maintain high guest service standards in a fast-paced environment.

The role requires strong communication, organization, and the ability to coach and motivate staff while ensuring safety and policy compliance. Join us to help create an engaging and inclusive workplace and deliver outstanding experiences for guests.