Team Lead for the Richland Store

Goodwill-of-the-Southern-Alleghenies; Johnstown (Cambria County); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Goodwill of the Southern Alleghenies is seeking a Team Lead to support the Store Manager and Assistant Manager in daily store operations and performance, helping to meet budgets while upholding company standards. You will supervise staff and respond to customer and donor needs with professionalism.

Responsibilities include opening/closing the store, handling daily deposits, keeping the register stocked with adequate change, and addressing customer concerns this ensures smooth store performance

Qualifications

• High School Diploma or GED preferred.
• Experience in customer service with supervisory exposure.
• Background checks required (Act 151, PA Criminal History, FBI fingerprints).

Responsabilités

• Assist Store Manager and Assistant Manager with daily store operations.
• Open/close the store and manage daily deposits.
• Address customer/donor needs and resolve complaints.
• Ensure compliance with company standards, policies, and procedures.

Connaissances

Leadership

Teamwork

Communication

Ability to Work Flexible Schedule

Formation

High School Diploma or GED

Description du poste

To assist the Store Manager and Assistant Manager with the day-to-day store operations and store performance in meeting or exceeding budget while operating in compliance with company standards, policies, and procedures. Responsible for opening/closing the store, daily bank deposits, keeping register stocked with the adequate change, addressing customer/donor needs/complaints.

Education: High School Diploma or GED preferred

Experience: Experience working in the Customer Service Industry and one year of supervisor experience or 6 months as a Goodwill Team Lead Trainee.

Clearances: Must be able to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check and Department of Human Services- FBI Fingerprints.

Supervision Received: The Team Lead functions under the direct supervision of the Store Manager.

Supervision Exercised: The Team Lead Supervisor will supervise store employees.

Qualifications

Skills

Required

Leadership

Novice

Preferred

Teamwork

Novice

Communication

Novice

Ability to Work Flexible Schedule

Novice

Behaviors

Required

Dedicated

Devoted to a task or purpose with loyalty or integrity

Preferred

Team Player

Works well as a member of a group

Leader

Inspires teammates to follow them

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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