Team Lead for the Latrobe Store

Goodwill Brand; Latrobe (Westmoreland County); On-site; USD 30,000 - 40,000; Full time

Job summary

A community-focused retail organization is seeking a Team Lead Supervisor for their Latrobe location. This role involves assisting the Store Manager in daily operations, including opening/closing the store and handling customer interactions. Candidates should have a High School Diploma or GED and experience in customer service, ideally with supervisory experience. Responsibilities also include ensuring compliance with company standards and addressing customer needs effectively.

Qualifications

• Must have experience in the Customer Service Industry.
• One year of supervisory experience or 6 months as a Goodwill Team Lead Trainee is required.
• Must pass required background checks.

Responsibilities

• Assist Store Manager and Assistant Manager with daily operations.
• Open/close the store and perform daily bank deposits.
• Address customer and donor needs or complaints.

Skills

Customer Service

Supervisory skills

Education

High School Diploma or GED

Job description

Latrobe Store
1025 Latrobe 30 Plz
Latrobe, PA 15650, USA

To assist the Store Manager and Assistant Manager with the day-to-day store operations and store performance in meeting or exceeding budget while operating in compliance with company standards, policies, and procedures. Responsible for opening/closing the store, daily bank deposits, keeping register stocked with the adequate change, addressing customer/donor needs/complaints.

Education

• High School Diploma or GED preferred

Experience

• Experience working in the Customer Service Industry and one year of supervisor experience or 6 months as a Goodwill Team Lead Trainee.

Clearances

• Must be able to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check and Department of Human Services- FBI Fingerprints.

Supervision Received

The Team Lead functions under the direct supervision of the Store Manager.

Supervision Exercised

The Team Lead Supervisor will supervise store employees.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.