Team Lead - Customer Experience Champion

Meijer, Inc.; Aurora (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Development programs for advancement

Medical/dental/vision

And more!

Job summary

Meijer, Inc. is hiring to join our team and help deliver an outstanding shopping experience across our departments. This role emphasizes customer service, teamwork, and efficient store operations to support sales and customer satisfaction.

We offer competitive pay, a structured pay plan, and broad benefits including health, dental, vision, and a 401(k) match. The position includes opportunities for growth and advancement within a family-oriented retailer with a long history of serving

Qualifications

• Open availability for all days of the week for any shift per business needs.
• Strong customer service mindset with approachable demeanor.
• Excellent verbal and written communication skills.
• Retail or other customer service experience preferred.
• Creative thinking and ability to influence others.
• Ability to lift, carry, push, pull, bend and twist while handling product.

Responsibilities

• Engage customers to provide the best possible shopping experience and checkout flow.
• Communicate with team and assign daily tasks.
• Mentor and coach teammates to exceed customer service and sales goals and complete trainings.
• Assist in training new team members and cross-train high-potential talent.
• Assist with department scheduling to boost engagement, service, sales, and store profitability.
• Ensure product freshness by monitoring rotation and dating policies.
• Guide the team on food safety standards and safe work practices.
• Oversee ordering, receiving, stocking, pricing, and display where applicable.
• Foster an inclusive Meijer culture and support diversity and inclusion.

Skills

Customer service

Communication

Retail experience

Mentoring

Team coordination

Flexibility

Job description

Meijer, Inc. is hiring to join our team and help deliver an outstanding shopping experience across our departments. This role emphasizes customer service, teamwork, and efficient store operations to support sales and customer satisfaction.

We offer competitive pay, a structured pay plan, and broad benefits including health, dental, vision, and a 401(k) match. The position includes opportunities for growth and advancement within a family-oriented retailer with a long history of serving