Curbside Lead & Customer Experience Champion

1016 Meijer Great Lakes LP; Fruitport Charter Township (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is hiring for a department leadership role in Michigan. The position focuses on directing operations, guiding team members, and delivering an exceptional customer experience in a fast-paced store environment.

You will mentor staff, plan daily work, ensure product freshness and safety, and collaborate with leadership to improve service, sales, and profitability. Meijer offers growth opportunities and a supportive team culture.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Provides direction related to operations, processes, and conditions of their area.
• Plans, guides, and empowers team members in the day-to-day operation of the department.
• Sets example for those in their department by modeling exceptional customer experience.
• Engages peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicates with team members and assigns daily work tasks.
• Mentors and coaches other team members to ensure customer service and sales goals are exceeded.
• Supports training new team members and cross-training high potential talent.
• Works with leadership on department schedule writing to focus on engagement and profitability.
• Ensures freshness of products by monitoring rotation and dating policies.
• Guides the team in food safety standards and safe practices.
• Leads team members to manage ordering, receiving, stocking, pricing, and displays.
• Creates an environment that supports Meijer culture and diversity.

Skills

Customer service

Communication

Retail experience

Creative thinking

Influence others

Team collaboration

Job description

Meijer Inc. is hiring for a department leadership role in Michigan. The position focuses on directing operations, guiding team members, and delivering an exceptional customer experience in a fast-paced store environment.

You will mentor staff, plan daily work, ensure product freshness and safety, and collaborate with leadership to improve service, sales, and profitability. Meijer offers growth opportunities and a supportive team culture.