Customer Experience Lead & Team Coach

Meijer Great Lakes; Washington Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Rewards is hiring to support our customer-first environment in our Michigan stores. The role focuses on delivering exceptional service at the checkout and across store operations, while mentoring teammates and maintaining Meijer standards.

The position emphasizes teamwork, training new staff, and ensuring product freshness and safety practices. A proactive approach helps us meet attendance, training, and customer experience goals in a busy retail setting.

Qualifications

• Customer service experience is preferred/required.
• Strong verbal and written communication skills are essential.
• Retail or store environment experience is a plus.
• Ability to influence others and work well in a team.
• Ability to lift, carry, push, pull, or bend as needed in a store setting.

Responsibilities

• Engage customers to provide a positive shopping experience and checkout support.
• Communicate with team members and assign daily tasks.
• Mentor and coach teammates to meet customer service and sales goals.

Skills

Customer service

Verbal communication

Written communication

Retail experience

Team collaboration

Influencing others

Adaptability

Physical stamina

Job description

Meijer Rewards is hiring to support our customer-first environment in our Michigan stores. The role focuses on delivering exceptional service at the checkout and across store operations, while mentoring teammates and maintaining Meijer standards.

The position emphasizes teamwork, training new staff, and ensuring product freshness and safety practices. A proactive approach helps us meet attendance, training, and customer experience goals in a busy retail setting.