Retail Customer Experience Lead

1015 Meijer Stores LP; West Lafayette (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Job summary

Meijer, Inc. in Indiana seeks a team member dedicated to delivering exceptional shopping experiences and high-quality customer service. You will engage customers, coordinate daily tasks, mentor staff, and support training to meet service and sales goals while aligning with Meijer's standards.

This role emphasizes product freshness, safety compliance, and operating procedures, with opportunities to grow within a family-oriented retailer that values diversity and inclusion.

Qualifications

• Passion for customer service with engagement that conveys approachability to customers and teammates.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engage peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicate with team members and assign daily work tasks.
• Mentor and coach other team members to exceed customer service and sales goals.
• Assist in training new team members and cross-training high-potential talent.
• Assist with department scheduling to improve engagement, service, sales and profitability.
• Ensure product freshness by monitoring rotation and dating policies.
• Guide the team in food safety standards and safe operations.
• Lead teams in ordering, receiving, stocking, pricing and product display where applicable.
• Foster an inclusive Meijer culture and diversity, equity, and inclusion.
• Operate a register and cash handling when needed.
• Operate powered equipment where applicable.
• Participate in period end inventories to help meet goals.
• May act in Lead capacity in other departments as needed.

Skills

Customer service excellence

Active listening

Verbal and written communication

Retail experience

Influencing others

Team collaboration

Lifting and physical work

Plan execution

Inclusive environment

Job description

Meijer, Inc. in Indiana seeks a team member dedicated to delivering exceptional shopping experiences and high-quality customer service. You will engage customers, coordinate daily tasks, mentor staff, and support training to meet service and sales goals while aligning with Meijer's standards.

This role emphasizes product freshness, safety compliance, and operating procedures, with opportunities to grow within a family-oriented retailer that values diversity and inclusion.