Access Specialist I - Float- Full Time

Dayton Children's; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dayton Children’s Hospital is seeking a Patient Access Representative for the Emergency Department (South Campus). This full-time role (40 hours) supports appointment scheduling, registration, and insurance verification while ensuring strong patient relations and hospital solvency.

Shift is 10:00 AM–6:30 PM with every third weekend; primary site is South UC, with float to other locations as needed. Education required is a high school diploma or GED, with preference for prior front

Qualifications

• High school diploma or GED required.
• Customer service experience at a front desk or patient-facing role preferred.

Responsibilities

• Schedule appointments and register patients.
• Transcribe orders and verify insurance.
• Handle telephone coverage and data entry.
• Protect PHI and manage patient referrals.
• Assist with payment collection and balancing.
• Maintain positive patient relations and satisfaction.
• Support Dayton Children’s financial solvency and billing processes.
• Provide coverage across locations as needed.
• Support overall department operations in ED patient access.

Skills

Customer service

Front desk

Phone support

Insurance verification

Education

High school diploma or GED

Job description

Facility: Dayton Children's - South Campus

Department: Patient Access - Emergency Department

Schedule: Full time

Hours: 40

Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency.

Department Specific Job Details:

• Shift 10am-6:30pm
• Every 3rd weekend
• Will primarily be at South UC, but will float to other locations as needed.

Education:

• High school diploma or GED required

Experience:

• Customer service (front desk/patient facing)
• Healthcare (preferred)

At Dayton Children's, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference.

Our values:

• We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees.
• We serve with compassion - We bring generosity, empathy, and kindness to all interactions.
• We own every moment - We take pride in everything we do.
• We’re better together - We collaborate, communicate, and support one another to deliver optimal care.
• We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow.
• We value and respect each person - We create an inclusive space where everyone feels welcome and respected.

Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.