Access Specialist I - Float- Full Time

Dayton Children's Hospital; Dayton (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

Dayton Children's Hospital - South Campus is seeking a Patient Access Representative to provide front-desk customer service, schedule appointments, verify insurance, and collect payments while ensuring excellent patient relations.

Under the supervision of the Patient Access Manager, duties include registration, data entry, PHI handling, referrals, and maintaining the hospital's financial solvency; occasional float to other locations as needed.

Qualifications

• Customer service at a front desk or patient-facing role.
• Knowledge of healthcare environment is preferred.

Responsibilities

• Schedule appointments and register patients.
• Verify insurance information and transcribe orders.
• Handle telephone coverage, data entry, and PHI filing.
• Coordinate patient referrals and assist with payment collection.
• Maintain positive patient relations and support hospital solvency.

Skills

Customer service

Education

High school diploma or GED

Job description

Job Details

Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency.

Facility

Dayton Children's - South Campus

Department

Patient Access - Emergency Department

Schedule

Full time

Hours

40

Shift

• 10am-6:30pm


• Every 3rd weekend


• Will primarily be at South UC, but will float to other locations as needed.

Education

• High school diploma or GED required

Experience

• Customer service (front desk/patient facing)


• Healthcare (preferred)