Access Specialist I- Springfield Rehab- Full Time

Dayton Children's; Town of Springfield (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

Dayton Children's Rehab at Springfield is hiring a Patient Access Representative to provide front-desk service, patient registration, and insurance verification at an offsite location.

You will handle appointment scheduling, data entry, PHI protection, and payment collection while maintaining patient relations and hospital solvency.

The role requires a high school diploma or GED and customer-service experience; the shift is Tuesday through Friday, 7:30 am to 6:00 pm, with full-time hours.

Qualifications

• Customer service experience at front desk or patient-facing roles.
• Ability to handle patient interactions with empathy and professionalism.
• Strong communication and data-entry accuracy are essential.

Responsibilities

• Provide customer-service coverage for patient services.
• Register patients and schedule appointments.
• Transcribe orders and verify insurance information.
• Perform data entry and protect PHI.
• Collect payments and support financial outcomes.
• Maintain patient relations and Dayton Children's solvency.

Skills

Customer service

Front desk

Patient facing

Education

High school diploma or GED

Job description

Facility: Rehab at Springfield Department: Patient Access - Offsite Registration Schedule: Full time Hours: 40 Job Details: Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children's Hospital financial solvency.

Department Specific Job Details:

Shift Tuesday - Friday 7:30 am - 6:00 pm Education High school diploma or GED required Experience Customer service (front desk/patient facing) Healthcare (preferred)

At Dayton Children's, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference.

Our values:

• We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees.
• We serve with compassion - We bring generosity, empathy, and kindness to all interactions.
• We own every moment - We take pride in everything we do.
• We’re better together - We collaborate, communicate, and support one another to deliver optimal care.
• We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow.
• We value and respect each person - We create an inclusive space where everyone feels welcome and respected.

Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.