Team Director

Chick-fil-A; Hanover (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Chick-fil-A in Hanover, MA is seeking a Director to lead daily restaurant operations while developing leaders and driving operational excellence. You will model company values, uphold high food safety and quality standards, and build a culture of accountability and teamwork.

This role emphasizes developing leaders, maintaining brand standards, and delivering remarkable guest experiences through strong operational leadership.

Qualifications

• Experience leading teams and developing future leaders.
• Strong focus on creating a positive, high-performance work environment.
• Ability to oversee daily restaurant operations with excellence.

Responsibilities

• Lead, coach, and develop Team Leaders and Team Members.
• Identify and mentor future leaders through ongoing training.
• Oversee day-to-day restaurant operations for efficiency.
• Maintain Chick-fil-A brand standards in food quality, cleanliness, hospitality, and speed of service.
• Ensure operational systems and procedures are consistently followed.
• Lead shifts while supporting and coaching the leadership team.

Skills

Leadership

Coaching

Team Development

Operations Management

Job description

What if your next leadership role wasn't just about managing a restaurant- but about building people, shaping culture, and creating leaders who impact lives every day?

If your passion is developing people, building winning teams, and creating remarkable experiences for both guests and team members. We'd love to meet you.

Position Summary

The Director is responsible for leading daily restaurant operations while developing leaders, driving operational excellence, and creating a remarkable experience for both guests and team members. This role is expected to model Chick-fil-A's values, maintain high standards of food safety and quality, and build a culture of accountability, teamwork, and continuous improvement.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop Team Leaders and Team Members.
• Identify and mentor future leaders through ongoing training and development.
• Foster a positive, encouraging, and high-performance work environment.

Operations

• Oversee day-to-day restaurant operations to ensure efficiency and excellence.
• Maintain Chick-fil-A brand standards in food quality, cleanliness, hospitality, and speed of service.
• Ensure operational systems and procedures are consistently followed.
• Lead shifts while supporting and coaching the leadership team.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.