Team Captain: Endzone & Loyalty Leader

DICK'S Sporting Goods, Inc.; Upland (CA); On-site; USD 53,000 - 67,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead in-store execution and athlete engagement. You’ll coach teammates, deliver fast, friendly checkout, and build strong athlete relationships that drive loyalty and retention.

The role emphasizes coaching, teamwork, and delivering exceptional customer experiences while upholding company programs and standards across the store floor.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of retail or customer-facing experience.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing product information and guidance.
• Uphold merchandising and presentation standards across floor sets and signage.
• Promote loyalty programs and store initiatives to drive engagement.
• Assist in developing 30-60-90 day plans to support department priorities.
• Establish staffing plans and schedules to meet customer demand.

Skills

Customer-facing experience

People leadership experience

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead in-store execution and athlete engagement. You’ll coach teammates, deliver fast, friendly checkout, and build strong athlete relationships that drive loyalty and retention.

The role emphasizes coaching, teamwork, and delivering exceptional customer experiences while upholding company programs and standards across the store floor.