Team Captain — Athlete Experience & Loyalty Lead

Dick's Sporting Goods; New York (NY); On-site; USD 53,500 - 67,500; Full time

Benefits offered by this job

Employee benefits

Background check

Job summary

DICK'S Sporting Goods is hiring a Team Captain - Endzone & Loyalty to lead athlete experiences and drive engagement in loyalty programs. You will deliver fast, friendly checkout and build athlete relationships to improve retention.

The role emphasizes coaching teammates, scheduling, and achieving store goals in a dynamic retail environment. The position requires a High School diploma or equivalent, 1–3 years in retail or customer-facing roles, and leadership experience is preferred.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in retail or customer-facing roles.
• Prior people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences with knowledgeable product information and adhere to merchandising standards.
• Contribute to 30–60–90 day plans with the store leadership to achieve priorities and budgets.
• Lead scheduling and staffing to meet traffic demands while achieving payroll goals.
• Build a strong team through coaching, onboarding, and performance management.
• Enforce safety, loss prevention, and store procedures and ensure compliance.

Skills

Customer service

Retail experience

People leadership

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is hiring a Team Captain - Endzone & Loyalty to lead athlete experiences and drive engagement in loyalty programs. You will deliver fast, friendly checkout and build athlete relationships to improve retention.

The role emphasizes coaching teammates, scheduling, and achieving store goals in a dynamic retail environment. The position requires a High School diploma or equivalent, 1–3 years in retail or customer-facing roles, and leadership experience is preferred.